Terms and Conditions:

Welcome to the terms and conditions (“terms and conditions”, “terms”) of Blue Lettuce, the operator of the Blue Lettuce website, https://www.bluelettuce.in/ (“website”, “service”). Before using this website, please carefully read and understand these terms. By using this website, you acknowledge that you have reviewed and accepted this Agreement, and agree to abide by its terms. If you do not agree with the terms of this Agreement, we recommend that you discontinue using the website. Use of this website, its products, and services is granted only to those who have accepted these terms.

Conditions of Use:

By using this website, you confirm that you have read and understood this Agreement, and agree to comply with its terms. If you disagree with this Agreement, you should exit the website. Your use and access to the website, products, and services are subject to these terms.

Shipping and Delivery Policy

At Blue Lettuce, we are committed to delivering the freshest lettuce straight to your door. Our Shipping and Delivery Policy is designed to ensure that your order arrives on time and in perfect condition.

Service Area:

We currently offer our services exclusively within the Delhi NCR area.

Order Processing:

Orders placed before 6 PM are processed the same day and prepared for next-day delivery. Orders received after 6 PM will be processed the next business day.

Delivery Schedule:

  • Next-Day Delivery: Available for orders placed before the 6 PM cutoff. Deliveries are made the following day, ensuring you receive the freshest lettuce possible.
  • Delivery Days: We deliver 7 days a week, including weekends and select public holidays.
  • Delivery Times: Deliveries are made between 8 AM and 6 PM. While we cannot guarantee specific delivery times, we will do our best to accommodate any specific requests.

Shipping Charges:

  • We charge Rs. 100 for all deliveries within Delhi NCR.

Special Instructions:

If you have specific delivery instructions or preferences, please include them in the designated section at checkout or contact our customer service team.

Contact Us:

For any questions or concerns regarding your order or our Shipping and Delivery Policy, please contact us at raghu@bluelettuce.in.

Thank you for choosing Blue Lettuce for your fresh produce needs. We look forward to serving you!

Privacy Policy:

Before continuing to use our website, we urge you to review our privacy policy concerning the collection of user data. This will help you better comprehend our practices.

Age Restriction:

You must be at least 18 (eighteen) years old to use this website. By using this website, you certify that you are at least 18 years old and can legally adhere to this Agreement. Blue Lettuce is not responsible for any liabilities resulting from age misrepresentation.

Intellectual Property:

All materials, products, and services on this website are the property of Blue Lettuce, its affiliates, directors, officers, employees, agents, suppliers, or licensors. This includes copyrights, trade secrets, trademarks, patents, and other intellectual property. You agree not to reproduce or distribute Blue Lettuce’s intellectual property in any manner, including electronically or digitally.

You grant Blue Lettuce a non-exclusive, royalty-free license to display, use, copy, transmit, and broadcast the content you upload and publish. For intellectual property concerns, contact the company to reach an agreement.

User Accounts:

As a website user, you may need to register and provide personal information. You are responsible for the accuracy of this information and the security of your identifying information. You are also liable for activities conducted under your account.

If you suspect any security issues with your account, please inform us immediately for resolution. Blue Lettuce reserves the right to terminate accounts, edit content, remove content, and cancel orders at its discretion.

Applicable Law:

By using this website, you agree that the laws of India, without regard to conflict of laws principles, will govern these terms and conditions, as well as any disputes between Blue Lettuce and you, or its business partners and associates.

Disputes:

Any dispute related to your visit to this website or products purchased from us shall be resolved according to the Arbitration and Conciliation Act, 1996, as amended. You consent to the exclusive jurisdiction and venue of the courts in New Delhi, India.

Indemnification:

You agree to indemnify Blue Lettuce and its affiliates against legal claims arising from your misuse of our services. We retain the right to choose legal representation.

Limitation on Liability:

Blue Lettuce is not liable for any damages resulting from your misuse of our website.

Blue Lettuce retains the right to edit, modify, and change this Agreement at any time. Users will be notified of these changes via email. This Agreement supersedes all prior agreements regarding website usage.

Returns Policy:

Thank you for shopping with us! Your purchase not only benefits your health but also supports the organic agriculture movement. Shopping with Blue Lettuce promotes farmer prosperity and environmental sustainability.

Return & Refunds:

For Delhi NCR: You can return fresh products during delivery, and we’ll adjust your order value accordingly.

If a non-quality-related product is cancelled and your order value falls below our minimum requirement, an additional delivery fee will be charged.

For a previously paid returned item (online transaction or subscription), we offer credit or refund. Partial returns for specific items are not possible.

Complaints for perishables (reported within 24 hours) and non-perishables (reported within 7 days) are eligible for resolution.

Complaints and Quality:

Quality-related complaints after delivery will receive credit for the next delivery. Fresh produce complaints after 3 days of delivery (Delhi-NCR only) will be handled on a case-by-case basis due to shelf life limitations.

Acceptance of Organic Produce Characteristics:

Organic produce may have variations in appearance, size, and color. Minor defects, like insects, are proof of organic authenticity. We encourage complaints upon or shortly after delivery for smooth resolution.

Re-scheduling & Cancellation of Orders:

For Delhi-NCR: Orders can be cancelled before the delivery agent arrives, with a fee. Changes to delivery slot time or additional products can be made by contacting customer care.

For Outside Delhi-NCR: Orders can be cancelled within 24 hours of placing the order or before shipment. Changes after shipment will incur a charge.

Refund Policy:

For Delhi-NCR: Returns during delivery will adjust your order value.

For non-quality-related returns that reduce order value, an additional delivery fee applies.

Refunds for previously paid items result in credit for future transactions.

Complaints for perishables (within 24 hours) and non-perishables (within 7 days) can be resolved.

Complaints and Quality:

Quality-related complaints after delivery result in credit for the next delivery.

For perishables complaints after 3 days (Delhi-NCR only), case-by-case handling applies due to shelf life limitations.

Remember, organic produce may have unique characteristics that customers need to accept.

Please carefully review this information before using our website or services. Your continued use indicates acceptance of these terms and policies.